VIP Support via Telegram & WhatsApp - Degraded

Complete·Under maintenance·Apr 21, 3:00 AM - 6:46 PM

The issue affecting VIP support requests through Telegram and WhatsApp has been resolved. All channels are now operating normally.

Tue, Apr 21, 2026, 06:46 PM

(2 months ago)

Affected components

User Support

Updates

Complete

The issue affecting VIP support requests through Telegram and WhatsApp has been resolved. All channels are now operating normally.

Tue, Apr 21, 2026, 06:46 PM

In progress

Maintenance has started

Tue, Apr 21, 2026, 05:14 PM(1 hour earlier)

Scheduled

We are currently experiencing issues processing VIP support requests via Telegram and WhatsApp. Our team is actively investigating.

In the meantime, please reach out through:

VIP users can also contact their personal managers directly via email.

Tue, Apr 21, 2026, 05:13 PM